FAQs

Scheduling an appointment at MSK Health and Performance in Vancouver & Burnaby, BC is easier than ever! Our scheduling is easy, and we offer convenient locations and appointment times. We have morning and evening appointments available to meet the demands of your busy schedule.

Contact us today or click here to book an appointment.

There are a few things we ask all patients to bring with them on their first visit to our office.

Please go to your inbox and find an email from us that will contain a link to your clinic profile. The email will prompt you to fill out our forms. If you cannot do this or do not have access to a computer, please allow extra time to fill these out upon arrival.
Please arrive at least 15 minutes early to complete any remaining paperwork so that you can maximize your time in your evaluation.
Please wear comfortable clothing that allows easy access to your problem areas.
If you intend to use insurance, please bring your insurance information (we may need to make a copy of your card).
Please bring any referrals, prescriptions, and test results from your referring physician, Nurse Practitioner, or other health professional.
In case of an automobile accident or worker’s compensation claim, bring any case manager or insurance adjuster’s contact names, phone numbers, and claim number.

Please have your prescription and insurance card available when you call our office.

If you cannot attend your appointment due to illness or another emergency, please notify our clinic at least 24 hours before your scheduled appointment time.

A non-refundable charge of 50% of the appointment fee will be applied to any missed appointments that have not been rescheduled at least 24 hours in advance.

Please reschedule your appointment with our front desk if you have been exposed to the COVID-19 virus so that we can maintain a safe, healthy environment for our patients and personnel.

Our clinic will never turn a patient away for this reason!

If you do not have insurance, that’s okay. For patients who do not have insurance, we offer cash-based options due at the time of service.

Please contact our Vancouver & Burnaby, BC clinics and speak to our front desk about costs.

We understand that dealing with insurance can be complicated; therefore, MSK Health and Performance would gladly assist you and answer your questions. It is important to contact your insurance carrier to determine your coverage depending on your specific policy as they will not give our staff access to this information prior to submitting a claim on your behalf.

Visit our insurance plans page for additional information, and please do not hesitate to contact our Vancouver & Burnaby, BC physiotherapy clinic.

Physiotherapists, Chiropractors, and Registered Massage Therapists primarily measure your impairments and your functional limitations.

Impairments include:

Pain
Weakness
Loss of motion
Paresthesias (numbness, tingling, pins, needles, etc.)
Functional limitations include:

Lying
Sleep
Rolling over
Getting up out of bed
Sitting
Moving from standing to sitting
Moving from sitting to standing
Standing
Walking
Level ground
Stairs
Uneven ground
Running
etc
Tracking your impairments and functional abilities gives physiotherapists, chiropractors, and registered massage therapists objective information to compare with initial measurements. In addition, your reports and personal experiences help to validate your improvements and clue your therapist to regressions and/or lack of progress.

The bottom line is that you should notice improvements in how you feel and function throughout therapy. If you are not following an anticipated path of progress, your therapist will reassess the situation or make recommendations for further testing or treatments.

The short answer is no.

You are welcome to schedule an appointment with any of our therapists at any time with or without a prescription or referral, so if you don’t have a prescription, there is nothing to worry about!